Exchange and Refund Policy

Return timeframe

You may return or exchange items within 14 days of delivery. 

Item condition

  • Items must be unused, unworn, and unwashed.

  • Original tags and packaging must be intact.

Refund process

  • Cash refunds: processed within 7 working days.

  • Card refunds: processed within 14 working days.

  • Shipping fees are non‑refundable unless the item is defective.

Exchange procedure

  • Exchanges are subject to stock availability.


 How to Start a Return

  1. Log in to your account and go to My Orders.

  2. Select the item and click Request Return/Exchange.

  3. Choose pickup or drop‑off option.

  4. Track your request in real time.